Fishing Reels Thread, Shimano Service in Fishing Related; What happened to the bitchin Shimano service? I just got the invoice for the three reels sent in for service. ...
What happened to the bitchin Shimano service? I just got the invoice for the three reels sent in for service. $97.50. Ouch! And $5 for shipping. I guess the days when they did it for free is over. I was told that at least I wasn't charged the trinidad upgrade they did at the show. WTFuck...
I just got 3 reels back and all the upgrades done free...Several bearings replaced as well as the anti reverse on all of them. Well I paid the $25 lube charge for one of them. So $25 for all 3 reels...AWESOME IMO
I just got a bill from Daiwa...I couldn't open up my CVZ millionaire and those who have them know they are notorious for having loctite on the tiny screws therefore I couldn't open it to service. Two bad bearings as a result and a $35 bill from Daiwa. I've asked them two to leave the loctite off them...I'm going to call and see what they can do about it.
Myself and three other buddies sent our Toriums in for the drag upgrade, a total of 15 reels and no charge, free return shipping.
All reels were back within a week.
I'd call that great customer service......
Shit this reminds me that I need to pick up a reel I dropped off there like a month ago lol. Well, with my experience they probably dont have it done. Shimano service is ok. Generally, it takes them a long time to repair any reel or service them. IMO you cant beat Avet service. I sent my LX and MXL in to be serviced and I got them back in perfect working order in two days. Now that is what I call service.
shit i've had a chronarch and a curado at squidco for almost a month and a half waiting for a part from shimano- i havent had a lot of shimano reels serviced or dealt with shimano but this is not what i expect from the company. who do i have to kill to get the good service
Shimanos been slacking REALLY bad right now.
we've been trying to get some parts to repair our customers reels for quite a while and we just cant seem to get them in. the whole reason that I use Shimano is because its easy to get replacement parts but if it takes a month to get them in i might as well use a Quantum. As far as service goes they've always treated me really well. I dont want to take buisness away from Noahs so i wont give my little sales pitch, but most tackle shops will service your reels for pretty cheap. Alot cheaper than $97.50 and no shipping.
Linear Mode
