Last year for the first time I started fishing with some of the larger model Big Hammer lures. I rigged up a number of larger swimbaits with a second (stinger) hook.
I was noticing that some of the swimbaits had started to delaminate between the layers, causing them to split at or near the leadhead. Not all, but a few of them. I used a lighter and tried to fix them with some success.
Last week I thought I would email the company and ask if I had done something wrong in the assembly or if they had problems. I used the general mailbox linked off their website. Used those contacts a dozen times before where I had NO response whatsoever.
Within minutes (literally) I received a lengthy response from the owner of the company, Pete Wolf. Pete indicated they had a problem in manufacturing involving some lower grade plastic (basically he got screwed, but thats not the point here). They have since changed back to what was originally used. Offered to replace my lost product at no charge and today, I received a box with not only the replacement baits but an additional 20 (TWENTY) swimbaits in colors I chose.
Now Pete Wolf doesn't know me from Adam. But he obviously cares about his business, his company's reputation and people in general. He followed through and that shows class. Good customer service shouldn't be a surprise but unfortunately thats whats happened.
For me, that other swimbait company can kiss my ass. I ordered some stuff from them and was promised some swag and got stiffed. Won't be trapped that way again.
Thanks Big Hammer!
I reccommend them Johnny, because they care about their customers, just like Big Hammer does. 
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