My Avet experiment---is over.

**Smudge** · Sep-14-2009, 05:07 PM

I merged the two threads. We only need one to get the point accross....

YANK N CRANK #2 · Sep-14-2009, 05:13 PM

Any good industrial hardware store would have that nut.... I've never had any problems when I call Avet.... Also have to take care of your stuff and check the screws and nuts to make sure everything is tight.... This is true with every reel manufacturer... I've had shimanos that came with stuff loose... So shit happens....

HTA · Sep-14-2009, 06:23 PM

I have a very firm 3 strike rule. I understand people have bad days where everything just goes down the shitter. 35 years of fishing using every reel you can think of and no one manufacturer has been perfect. No one!. My success rate is right around 99% because I am able to talk to all people with respect and it helps get things done. As for the haters, their life must suck for them to be the way they are, no matter how bad it gets good people still get it done. As for Avet they have excellent service as does Shimano, Diawa, Accurate and Penn. They all make great products but for me as others I have settled on Avets. I like Harry, Sarkis and the entire group, they are a class act and have yet to fail in providing me a product that has in its self yet to fail after 36 purchases.......Not 1 problem. My maintenance program works wonders. If you remeber they are people just like you and treat them that way I promise you will not be dissapointed.

Proof is in the picture................................

HTA · Sep-14-2009, 06:24 PM

I know...I know you have all seen the picture before..........you have to admit it is a cool picture.

baybassboy · Sep-14-2009, 06:29 PM

It is an absolute shame that you had a poor experience with Avet's customer service. While I have personally never had a problem in my many times I have called (or visited) Avet, the post that explained that you never hear about these good experiences is dead on. There is no excuse for the way that you were treated over the phone.

All that aside, there are a few things that I believe are your responsibility in this "experiment".

1) Basic Reel Maintenance: You got the real at the end of last season, used it during that season, and then looked to put it to the test this season. What maintenance did you perform on the real between seasons? If you took it apart to work on drags or bearings, the acorn nut should have been properly tightened. If you didn't take the reel apart (which you should have to check/prepare it for this season), then the loose acorn nut is just bad luck, but could have happened (and has) with any other reel on the market. The proper basic maintenance of any reel is your responsibility... not the company's.

2) Ordering Correct Parts: Avet makes all of their schematics available on their website. As I have ordered parts from Avet before (over the phone), I have had to go to their site and find the part number in a schematic. Out of all the different reels I own and schematics I have had to look up, Avet's are the easiest I have ever read. Their explosions are straight forward and well labeled in an easy to read PDF. Again, it is bad luck that the nut was lost overboard, but when it did, you knew you had to purchase/order a new part. Take the time to look up a parts list so that you have the correct part number when ordering a new one. (I just looked up the Acorn Nut for an Avet SX 5.3, and it took less than 20 seconds to find it once I opened up a new page. These 20 seconds that you didn't spend to do a little research have now cost you over a month; and that is your fault, not hers, and not Avet's.)

3) Check the Warranty: You purchased the reel at the end of last season; less than a year ago. All Avet reels come with a 1 year warranty. This is made clear both on their website and on a pamphlet that comes in the reel box. Did you let the customer service rep know that the reel is still under warranty and you would like to make a claim? Did you ask her what needed to be done to send the reel into Avet for repairs? Did you read the warranty terms that came with your reel or are posted on the website?

I apologize if this post came off as condescending or otherwise offensive to you or any person who feels that Avet makes and offers a sub-par product or service. My goal was to just make it clear that sometimes the company (Avet or any other reel manufacturer) does not always deserve BLAME for something that is equally the user's responsibility.

OFN · Sep-14-2009, 06:33 PM

Sorry to hear about your difficulties. Poor customer service sucks no mater what the source. I have 8 Avets two are SX's that have performed flawlessly for me plus numerous reels from virtually all the other manufacturers that I have used over the years with no issues. I agree the lady answering the phone at Avet seems distracted most of the time, though I have been able to get parts through her usually in just a few days. Sounds like your local shop failed you also, and should have stepped up and gotten the nut for you especially if you are a regular customer or purchased the reel there. Very frustrating situation. Good luck to you and I hope you get your situation resolved soon.

OFN · Sep-14-2009, 06:38 PM

Quote:

Originally Posted by HTA

I know...I know you have all seen the picture before..........you have to admit it is a cool picture.

Show off

, and yes it is a cool picture.

marlyn · Sep-14-2009, 08:01 PM

Quote:

Originally Posted by HTA

I know...I know you have all seen the picture before..........you have to admit it is a cool picture.

there is an old saying "beware the man who only owns one gun because he probably knows how to shoot it" so what do we say about the man who has 100?

jpfilippi · Sep-14-2009, 08:11 PM

Quote:

Originally Posted by marlyn

there is an old saying "beware the man who only owns one gun because he probably knows how to shoot it" so what do we say about the man who has 100?

he doesn't have to reload

Bigfish69 · Sep-14-2009, 08:29 PM

Quote:

Originally Posted by HTA

I have a very firm 3 strike rule. I understand people have bad days where everything just goes down the shitter. 35 years of fishing using every reel you can think of and no one manufacturer has been perfect. No one!. My success rate is right around 99% because I am able to talk to all people with respect and it helps get things done. As for the haters, their life must suck for them to be the way they are, no matter how bad it gets good people still get it done. As for Avet they have excellent service as does Shimano, Diawa, Accurate and Penn. They all make great products but for me as others I have settled on Avets. I like Harry, Sarkis and the entire group, they are a class act and have yet to fail in providing me a product that has in its self yet to fail after 36 purchases.......Not 1 problem. My maintenance program works wonders. If you remeber they are people just like you and treat them that way I promise you will not be dissapointed.

Proof is in the picture................................

Shit man,,,is that all the reels you got.

69R

jeffr1269 · Sep-15-2009, 10:31 AM

Quote:

Originally Posted by baybassboy

It is an absolute shame that you had a poor experience with Avet's customer service. While I have personally never had a problem in my many times I have called (or visited) Avet, the post that explained that you never hear about these good experiences is dead on. There is no excuse for the way that you were treated over the phone.

All that aside, there are a few things that I believe are your responsibility in this "experiment".

1) Basic Reel Maintenance: You got the real at the end of last season, used it during that season, and then looked to put it to the test this season. What maintenance did you perform on the real between seasons? If you took it apart to work on drags or bearings, the acorn nut should have been properly tightened. If you didn't take the reel apart (which you should have to check/prepare it for this season), then the loose acorn nut is just bad luck, but could have happened (and has) with any other reel on the market. The proper basic maintenance of any reel is your responsibility... not the company's.

2) Ordering Correct Parts: Avet makes all of their schematics available on their website. As I have ordered parts from Avet before (over the phone), I have had to go to their site and find the part number in a schematic. Out of all the different reels I own and schematics I have had to look up, Avet's are the easiest I have ever read. Their explosions are straight forward and well labeled in an easy to read PDF. Again, it is bad luck that the nut was lost overboard, but when it did, you knew you had to purchase/order a new part. Take the time to look up a parts list so that you have the correct part number when ordering a new one. (I just looked up the Acorn Nut for an Avet SX 5.3, and it took less than 20 seconds to find it once I opened up a new page. These 20 seconds that you didn't spend to do a little research have now cost you over a month; and that is your fault, not hers, and not Avet's.)

3) Check the Warranty: You purchased the reel at the end of last season; less than a year ago. All Avet reels come with a 1 year warranty. This is made clear both on their website and on a pamphlet that comes in the reel box. Did you let the customer service rep know that the reel is still under warranty and you would like to make a claim? Did you ask her what needed to be done to send the reel into Avet for repairs? Did you read the warranty terms that came with your reel or are posted on the website?

I apologize if this post came off as condescending or otherwise offensive to you or any person who feels that Avet makes and offers a sub-par product or service. My goal was to just make it clear that sometimes the company (Avet or any other reel manufacturer) does not always deserve BLAME for something that is equally the user's responsibility.

Thanks for the detailed response Mo,

#1--When a reel is brand new, and used a few times, I don't feel it's necessary to strip it down at the end of the season. The beginning of the season is about putting line on, listening for funky sounds, and feeling for any wobble. I may be on the light side of maintenence, but it's worked for me over the years.
#2--I admit not being a pro-part-orderer. Honestly, I thought that calling the place that makes the reels, telling them what model I have and what part is missing would be good enough. She said she knew what I needed...so that's my fault? I'm not even ticked about that part of the service. She said she would mail the part and she did... It just wasn't the right one. Fine. It just went downhill from there. I followed her instructions to view the schematic and give her the part #...and here we are.
#3--I did not mention the word "warranty". "I bought this last October" should be easy to decipher I think. If the reel seized up and I had to send it back...then I look at the warranty. Besides, a company like this that makes quality gear and wants to be higher end DOES THE RIGHT THING. A .50 part for them to keep the reel on the water is a no-brainer. Fuck the warranty. I've learned the hard way to buy stuff that way outlasts warranties...the ocean kills the cheap gear, (at least with my limited maintenence plan) :-)

I don't feel Avet makes a subpar product. I think they are a small company that has someone on the front lines that is hurting them. Someone who doesn't "get it". She's overloaded i'm sure.
Whether I properly serviced my reel before the season can be debated forever. The problem is what happened after I asked for help. I would have paid both shops I visited, and even Avet for this part. I just wanted my reel back in action. It's like being on the golf course without your pitching wedge. (An analogy that works great with the wife when i'm buying another rig)

Jeff

tighthead_lock · Sep-15-2009, 10:40 AM

Quote:

Originally Posted by Raginkjn

I would call Avet back and deal with Harry directly. Get the girls name and let him know the damage she is causing. Maybe he can turn the stuation around.

It has been brought to his attention not only by a legion of retail customers, but also by their second largest wholesale customer on a regular basis. She is either family or a friend of the family, and while she is a bit terse on the phone she does a good job in the office.

Avet makes a good reel, but remember they make tens of thousands of reels per year, every once in a while a bad apple makes it through quality control, it happens with every company and every product.