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It doesn't seem the damage your talking about happened during shipping. Sounds like he unpacked it, pushed the drag all the way, tighted that knob down tight and tried to turn the handle like hell without knowing any better. Now, he's damaged it and sending it back to you. That sucks! Once it's fixed, make sure and tell the next buyer what not to do.
That's the first thing I tell anyone on the boat that touches my Avets.
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