Ya know I love ya but dam man lighten up! I know you're a little tight around the edges but....If I recorded every time someone didn't kiss my ass every time I walked in to a store, I'd never buy ANYthing as long as I lived.
Not everybody can have or is having a great day every day! BELIEVE me I know! I deal with 400 mechanics every week!
Call them and tell them your concerns.......(politely)